Delivery and Returns
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Quick Delivery
We offer a next-day delivery service for your convenience. Place your order before 6pm to qualify for next-day delivery. This service is available for selected regions, ensuring you receive your order promptly.
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Quality Assurance
We take great pride in the quality of our products. If you have any concerns or questions regarding the quality of your purchase, please do not hesitate to contact us. Your satisfaction is our priority, and we are committed to providing only the finest products.
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30-Day Return Policy
If for any reason you are not completely satisfied with your purchase, you are welcome to return any product within 30 days of receipt. Products must be unused and in their original packaging. Please contact our customer service team to initiate a return or exchange process.
Privacy Policy.
At T's Matcha, we are dedicated to respecting and protecting your privacy. This privacy policy outlines how we collect, use, and protect the personal information you provide to us.
When you place an order with us, we collect your name, address, and contact information to process and fulfil your order efficiently. This information is shared with carefully selected delivery carriers to ensure your products are delivered to you as quickly and accurately as possible.
We do not store your credit or debit card details. All payments made on our website are securely processed through third-party providers, ensuring your financial information is handled with the highest level of security.
We take your privacy seriously and will only send marketing communications if you have actively chosen to receive them. You can opt-in to our marketing communications by checking the appropriate box during checkout or signing up via one of our clearly marked forms.
We are committed to ensuring the accuracy of your personal information. If at any time you believe that your details need to be updated or corrected, please contact us, and we will promptly make the necessary changes.
Your personal information is only retained for as long as is necessary to fulfil your order or as required by law. We are committed to handling your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
If you have any questions or concerns regarding how we handle your personal data, please reach out to us.
Cookies Policy.
We use cookies to provide essential functionalities like adding items to your cart and logging into your account. Without these, our site would not function.
We also use cookies for analytics to help us improve our website's performance. Google Analytics tracks website usage, and Google stores this data. You can view Google's privacy policy here.
Your information is never shared with third parties, except when necessary to fulfil your order.